Return Policy

If you find that your order does not meet your needs, you may return any unworn MBT item in new condition within 30 days of the date the order was placed. We do not offer exchanges.

If you are in the United States, please use the UPS prepaid return label found in your box, fill out the information below and include inside the shipment. The service fee is $7.00, which we will deduct from the payment method associated with your return if this label is used.  Please allow 5 business days from the receipt date of your product at our distribution center for your refund to be processed. We will notify you by email when your return has been processed. Any original shipping charges on the order will not be refunded.

If you are in Canada, you will be fully responsible for returning the shoes to our distribution center in St Louis, MO. We suggest you use a shipping method that will provide you with tracking information for your return.

Upon receipt of your product at our distribution center, you will be refunded the amount of the product purchase price only, less $7.00 USD for shipping & handling. MBT is not responsible for returns until they are received in our warehouse. Customers are responsible for the safe return of merchandise, so please be sure to package them up well to prevent any damage or lost shoes during shipping.

You may only return orders to us placed through US.SHOP.MBT.COM. If you have purchased your footwear through another retailer, you must return your footwear to that retailer. Any returns we receive without authorization and not purchased through US.SHOP.MBT.COM, will not be processed or returned to you.

In all cases, except where an item is faulty, the item(s) returned must be in their original and saleable condition without having been worn outdoors. This includes all packaging and labelling. (If you’re trying them on for fit, we suggest you walk on a carpeted floor in your new MBT footwear.)

All footwear will be inspected on return.

The initial SHIPPING & HANDLING charge incurred in ordering the item(s) being returned IS NON-REFUNDABLE (unless otherwise stated).

We process refunds for Products within 5 business days of receipt, and will notify you by email when your return has been processed.

In the unlikely instance that items have been shipped to you that do not conform to your original order, we will refund your both your shipping & handling charge incurred in ordering the Product(s) being returned and return postage. Please contact us at 877.623.4198 (Monday to Friday 8am – 5pm Central Time) or e-mail us at info-usa@masai-intl.com

 

Keep up with the Movement

Be the first to know about holiday specials!
Sign up for our email news and receive a Coupon for 20% off your first order!

By signing up you accept our Terms and Conditions including Privacy Policy